Terms of service

Welcome to Fur-You! These Terms of Service outline the rules and regulations for using our website and purchasing our products. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. General Information

Fur-You is an Australian-based business that offers stylish, high-quality, and eco-friendly petwear and accessories. Our products are designed with sustainability in mind and reflect our commitment to responsible manufacturing and ethical practices.

2. Ordering & Payments

  • All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable.

  • Payments are processed securely through our trusted payment providers. We do not store credit card details.

  • Once an order is placed, you will receive a confirmation email. Orders cannot be modified once they are processed.

3. Shipping & Delivery

  • We currently ship within Australia and select international locations.

  • Shipping times vary depending on your location. Estimated delivery times will be provided at checkout.

  • Fur-You is not responsible for delays caused by shipping providers or customs.

4. Returns & Exchanges

  • Due to the made-to-order nature of our products, we do not accept returns for change of mind. If you receive a faulty garment, please notify us within 7 days of delivery with photo evidence and proof of purchase, and we will issue a store credit upon inspection.

  • Customers are responsible for return shipping costs unless the item is faulty.

  • Store credits will be issued once the item has been received and inspected.

5. Product Care & Responsibility

  • Our products are designed for everyday use, but proper care will extend their lifespan. Please follow our care instructions.

  • Fur-You is not liable for any damage or harm resulting from improper use of our products.

6. Intellectual Property

  • All content, including designs, images, and text on our website, is the property of Fur-You and may not be used without permission.

  • Our unique artistic prints and designs are copyrighted and cannot be replicated or resold.

7. Limitation of Liability

  • Fur-You is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • We do our best to provide accurate product descriptions and images, but slight variations may occur.

8. Changes to Terms

  • Fur-You reserves the right to update these Terms of Service at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

9. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hi@fur-you.com.au
Website: www.fur-you.com.au

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.